Bibliographic citations
Luna, F., Silva, S. (2020). Las habilidades blandas y su relación con la productividad humana en el personal del área de caja de plaza vea – real plaza, Trujillo – 2020 [Tesis, Universidad Privada Antenor Orrego]. https://hdl.handle.net/20.500.12759/6863
Luna, F., Silva, S. Las habilidades blandas y su relación con la productividad humana en el personal del área de caja de plaza vea – real plaza, Trujillo – 2020 [Tesis]. PE: Universidad Privada Antenor Orrego; 2020. https://hdl.handle.net/20.500.12759/6863
@misc{renati/1344029,
title = "Las habilidades blandas y su relación con la productividad humana en el personal del área de caja de plaza vea – real plaza, Trujillo – 2020",
author = "Silva Gómez, Shena Mercedes",
publisher = "Universidad Privada Antenor Orrego",
year = "2020"
}
The purpose of this study was to determine the relationship between soft skills and human productivity of the cashier area staff at Plaza Vea - Real Plaza, Trujillo - 2020. A cross-sectional, descriptive-correlational study was carried out which was based on an anonymous and self-conducting questionnaire that consisted of 3 basic questions and 2 questionnaires that allowed categorizing the levels of soft skills and the levels of human productivity, based on previously published scales. This questionnaire was applied to collaborators in the cashier area of Plaza Vea - Real Plaza, Trujillo - 2020. The statistical relationship between these categories was performed using the Chi-square test for independent samples. The total number of collaborators was 90 of which 84 agreed to participate in the study. 73.81% of collaborators were between 18 and 29 years old, 66.67% were women and 35.71% had less than one year of experience in customer service. Regarding soft skills, 86.90% were categorized with a high level of soft skills and 84.52% with a high level of human productivity. The high level of soft skills was related to the high level of human productivity (p <0.05). The soft skills dimensions related to the high level of human productivity were assertive communication, flexibility and teamwork, while integrity, positive attitude and responsibility were not shown to be statistically related (p> 0.05). There was a relationship between a high level of soft skills and a high level of human productivity of the personnel of the cashier area of Plaza Vea - Real Plaza, Trujillo - 2020. More prospective studies are necessary that can determine the magnitude of the influence of the levels of soft skills in human productivity.
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