Bibliographic citations
Rengifo, T., Julca, K. (2025). Propuesta para mejorar la programación y planificación del área operativa de R3 Alerta S.A.C. [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/683998
Rengifo, T., Julca, K. Propuesta para mejorar la programación y planificación del área operativa de R3 Alerta S.A.C. [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2025. http://hdl.handle.net/10757/683998
@misc{renati/1301005,
title = "Propuesta para mejorar la programación y planificación del área operativa de R3 Alerta S.A.C.",
author = "Julca Torres, Karen Nicolle",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2025"
}
The present professional competency project aims to optimize the operations of R3 Alerta S.A.C., a security company based in Lima. The initial analysis identifies issues such as the lack of defined security processes, internal communication failures, and inefficient resource management. These problems have caused customer dissatisfaction and significant financial losses for the company. To address these challenges, three improvement methodologies are explored: Lean, Six Sigma, and a combination of Lean and Process Management. After evaluating the feasibility, costs, and timelines of each option, the Lean methodology is recommended, as it allows for the elimination of inefficiencies and enhances process agility with moderate costs and rapid results. The implementation of Lean seeks to standardize the company's processes, establish a digital incident reporting system, and develop clear operational procedures. With these improvements, staff training is expected to be optimized, and the response to incidents accelerated, benefiting key areas such as operations, human resources, and finance. Overall, the methodology will foster a culture of continuous improvement, helping R3 Alerta to effectively meet client needs in a competitive market.
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