Bibliographic citations
Flores, A., Jimenez, N. (2025). Incremento de los créditos incobrables en el área de gestión judicial y legal de una empresa de cobranzas de Lima, Perú (2023 - 2024) [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/684049
Flores, A., Jimenez, N. Incremento de los créditos incobrables en el área de gestión judicial y legal de una empresa de cobranzas de Lima, Perú (2023 - 2024) [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2025. http://hdl.handle.net/10757/684049
@misc{renati/1301002,
title = "Incremento de los créditos incobrables en el área de gestión judicial y legal de una empresa de cobranzas de Lima, Perú (2023 - 2024)",
author = "Jimenez Quispe, Nathaly Isabel",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2025"
}
This research analyzes the causes of the increase in bad debts in the legal and judicial management area of a collection company in Lima, Peru (2023 - 2024), with the objective of finding the best solution to this problem. The methodology used is that of qualitative research, since an analysis of documents, interviews and focus groups of the personnel of the company under study was carried out. The research is divided into three chapters: first, the company, internal and external factors, as well as the problematic situation are described; second, the theoretical framework related to the problem, as well as its possible solution alternatives are described; and third, the solution chosen for the problem is developed, as well as its implications for the company. Among the findings is that the increase in bad debts can be explained, in part, by the inaccessibility of certain resources, which limits collection strategies; and that this problem, if it continues, could have very negative consequences for the company.
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