Bibliographic citations
Cordova, L., Parra, J. (2025). Plan de mejora de calidad y servicios post venta para la empresa Igardi Herramientas S.A.C. [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/683856
Cordova, L., Parra, J. Plan de mejora de calidad y servicios post venta para la empresa Igardi Herramientas S.A.C. [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2025. http://hdl.handle.net/10757/683856
@misc{renati/1300876,
title = "Plan de mejora de calidad y servicios post venta para la empresa Igardi Herramientas S.A.C.",
author = "Parra Ascarza, Judy Dominique",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2025"
}
Igardi Tools S.A.C. is a company that was born 65 years ago as a family business seeking to enter the market of manual, electric and pneumatic tools in Lima, achieving favorable results and a good positioning within the industrial, automotive and mining sectors. In Peru, investment in these sectors has been promoted, especially the economic policy that favors the industrial sector. Igardi's challenge is to expand its reach nationwide, improving its after-sales and billing processes. Companies like Tesla have shown that, through the improvement of the after-sales process and the application of technologies, a great impact can be achieved in the automotive and industrial sector. To achieve this, strategic alliances can be generated with partners that generate value in the services of hiring third party personnel, subdistribution in the regions and e-commerce companies, which will allow Igardi to expand its presence in the provinces, enter new markets and diversify its product portfolio for the next 3 years.
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