Bibliographic citations
Giolito, P., Rolando, B. (2025). Mejora en el proceso de gestión documentaria de la Jefatura de Almacén en la Municipalidad Provincial del Callao [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/683862
Giolito, P., Rolando, B. Mejora en el proceso de gestión documentaria de la Jefatura de Almacén en la Municipalidad Provincial del Callao [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2025. http://hdl.handle.net/10757/683862
@misc{renati/1300875,
title = "Mejora en el proceso de gestión documentaria de la Jefatura de Almacén en la Municipalidad Provincial del Callao",
author = "Rolando Davelouis, Boris Fernando",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2025"
}
This paper analyzes the problem of document management in the Warehouse Headquarters of the Provincial Municipality of Callao (MPCALLAO), which affects the efficiency in the reception, storage and distribution of goods. Through a comprehensive diagnosis, deficiencies were identified in the notification of purchase orders, the generation of associated documents, and the processes of verification and conformity of goods. Using tools such as flowchart and SWOT analysis, the implementation of technological and administrative improvements based on Six Sigma, Lean and PDCA methodologies was proposed, with the aim of optimizing the value chain of the process. Suggested alternatives included implementing a draft directive, creating a centralized document management center, and implementing an automated control system to improve operational efficiency and reduce costs. Finally, the impacts of these improvements on the operability of MPCALLAO and its ability to provide higher quality public services are discussed.
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