Bibliographic citations
Gomero, B., Trinidad, Y. (2024). Incremento de ventas mediante la metodología de BPMN y 5S en una pequeña empresa del sector
Capilar y otros tratamientos de belleza en Lima [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/683699
Gomero, B., Trinidad, Y. Incremento de ventas mediante la metodología de BPMN y 5S en una pequeña empresa del sector
Capilar y otros tratamientos de belleza en Lima [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2024. http://hdl.handle.net/10757/683699
@misc{renati/1300754,
title = "Incremento de ventas mediante la metodología de BPMN y 5S en una pequeña empresa del sector
Capilar y otros tratamientos de belleza en Lima",
author = "Trinidad Ochoa, Yadira Elizabeth",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2024"
}
This research presents a practical solution to boost the growth of small hairdressing businesses. Through a detailed case study, we identified the main obstacles that impede the growth of these businesses. By applying 5S and BPMN methodologies, we were able to optimize operational processes, improve customer service and, as a result, significantly increase sales. This study demonstrates how simple but powerful tools can transform a small business and turn it into a success. Based on the literature review, the implementation of two tools was proposed: 5S and BPMN, with the objective of improving sales and optimizing the company's operation. The 5S methodology, originally from Japan, focuses on improving the organization of workspaces, operational efficiency and, consequently, productivity. The Business Process Model and Notation (BPMN) is a technique for modeling business processes that allows a graphical and standardized visualization of service activities, facilitating the elimination of those tasks that do not add value to the process or to the client.
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