Bibliographic citations
Francisco, S., (2024). Propuesta para mejorar el nivel de servicio de una empresa del sector de Pasamanería mediante, las herramientas TQM, Kanban y SRM [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/683299
Francisco, S., Propuesta para mejorar el nivel de servicio de una empresa del sector de Pasamanería mediante, las herramientas TQM, Kanban y SRM [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2024. http://hdl.handle.net/10757/683299
@misc{renati/1300340,
title = "Propuesta para mejorar el nivel de servicio de una empresa del sector de Pasamanería mediante, las herramientas TQM, Kanban y SRM",
author = "Francisco Rondinel, Sheyla Eliane",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2024"
}
This project proposes improving the service level of a company in the trimmings sector through the effective implementation of management tools such as Total Quality Management (TQM), Kanban, and Supplier Relationship Management (SRM). The need to optimize operational processes and increase customer satisfaction has led to the identification of critical areas that require attention. The TQM methodology is employed to establish a quality-centered approach, ensuring that all aspects of production and service meet the required standards. Kanban is introduced as a tool to improve workflow and manage inventory more efficiently, reducing waiting times and minimizing waste. On the other hand, SRM is implemented to strengthen relationships with suppliers, optimizing communication and ensuring the quality of inputs. Expected results include a significant improvement in operational efficiency, a reduction in errors, and an increase in customer satisfaction, contributing to the sustainability and competitiveness of the company in the trimmings market.
This item is licensed under a Creative Commons License