Bibliographic citations
Saldias, B., Zelada, C. (2024). Propuesta de mejora para aumentar el índice de entrega pedidos a tiempo empleando la metodología de BPM y SLP en el almacén de un laboratorio farmacéutico [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/682952
Saldias, B., Zelada, C. Propuesta de mejora para aumentar el índice de entrega pedidos a tiempo empleando la metodología de BPM y SLP en el almacén de un laboratorio farmacéutico [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2024. http://hdl.handle.net/10757/682952
@misc{renati/1299951,
title = "Propuesta de mejora para aumentar el índice de entrega pedidos a tiempo empleando la metodología de BPM y SLP en el almacén de un laboratorio farmacéutico",
author = "Zelada Rubio, Cesar",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2024"
}
The success of an organization providing goods or services significantly depends on its ability to deliver orders on time. This factor directly impacts customer satisfaction and loyalty while strengthening its competitive position in the market. This project focuses on improving the percentage of on-time deliveries in the warehouse area, where the current On-Time Delivery (OTD) indicator stands at 89%, a figure below the desired levels. To identify the causes of delays, a thorough analysis was conducted of the processes involved in receiving, storing, and dispatching products in the general warehouse. The analysis evaluated both the necessary space and the sequence among areas, as well as the operational processes for inventory management. Specific objectives were established to increase the on-time delivery rate, including reducing unproductive transfers within the warehouse, minimizing non-operational activities, and decreasing discrepancies between physical and digital records. To validate the implementation of the improvement model, a pilot test was conducted to determine the effectiveness of Business Process Management (BPM) in optimizing processes. Additionally, a functional simulation was carried out to validate the layout planning tool (SLP). The results of the implementation showed that the on-time delivery percentage increased to 96.48%, unproductive transfers were reduced by 7.8%, non-operational activities decreased by 28%, and the inventory accuracy rate increased by 12.74%.
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