Bibliographic citations
Escobedo, H., (2024). Propuesta de mejora en el proceso de abordaje de pasajeros para descongestionar un aeropuerto internacional en el Perú, aplicando teoría de líneas de espera e ingeniería de métodos [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/675646
Escobedo, H., Propuesta de mejora en el proceso de abordaje de pasajeros para descongestionar un aeropuerto internacional en el Perú, aplicando teoría de líneas de espera e ingeniería de métodos [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2024. http://hdl.handle.net/10757/675646
@misc{renati/1299208,
title = "Propuesta de mejora en el proceso de abordaje de pasajeros para descongestionar un aeropuerto internacional en el Perú, aplicando teoría de líneas de espera e ingeniería de métodos",
author = "Escobedo Monago, Huber Jhonatan",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2024"
}
The airport sector is one of the industries with the greatest impact and financial stability worldwide, with Peru being one of the countries with a high growth rate in passenger traffic for both national and international flights. Despite the increase in passenger demand, currently at the national level the passenger boarding processes at the different international airports have had very few significant expansions or improvements. This can be evident when making a trip, there is an inability to meet the current demand specifically for the transportation of national and international passengers and considering that the ongoing projects still have a medium-term scope. This problem mentioned above has generated delays in the different processes within the airport, especially in the most important process, which is passenger boarding, as well as complaints about poor customer service and a limitation in the scheduling of a greater number of domestic and international flights. international. Therefore, this research proposes to address this problem by presenting a design proposal that allows reducing the waiting time of passengers in the boarding process at an international airport in Peru through the implementation of industrial engineering tools and techniques such as: Theories of queues in complement of the Systematic Layout Planning (SLP) tool and engineering methods aimed at improving process management and improving the efficiency of customer service.
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