Bibliographic citations
Mendoza, D., Garro, A. (2023). Implementación de mejora para el proceso de anulación de las pólizas del canal worksite de una empresa de seguros aplicando las herramientas de BPM, 5s y Poka Yoke [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/671473
Mendoza, D., Garro, A. Implementación de mejora para el proceso de anulación de las pólizas del canal worksite de una empresa de seguros aplicando las herramientas de BPM, 5s y Poka Yoke [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/671473
@misc{renati/1296788,
title = "Implementación de mejora para el proceso de anulación de las pólizas del canal worksite de una empresa de seguros aplicando las herramientas de BPM, 5s y Poka Yoke",
author = "Garro Caman, Adhy",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
This present work is based on the implementation of the proposal to improve the cancellation process of life insurance policies marketed through the worksite channel of an insurance company. The policies marketed through this channel include long-term life insurance, short-term life insurance, and personal accident insurance, and their premiums are paid through payroll deductions by the policyholders. The company has been adversely affected by customer claims due to failures in the cancellation of their policies. This is mainly attributed to unnecessary rework and inventories generated during the execution of the process. Therefore, by utilizing the tools of 5S, BPM, and Poka-Yoke, the process has been improved and redesigned with well-defined activity sequences to eliminate wasteful practices that do not add value. With the structured and formalized proposal of the process and procedures for cancelling policies marketed through the worksite channel of the insurance company, the stipulated policy cancellation times are now being met. This ensures that customers are not adversely affected by errors in the execution of the insurance cancellation process for policy withdrawals.
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