Bibliographic citations
Gonzalez, J., Ramirez, R. (2023). Incrementar el Nivel de Servicios Aplicando Lean Route Planning para una empresa de mensajería [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/671207
Gonzalez, J., Ramirez, R. Incrementar el Nivel de Servicios Aplicando Lean Route Planning para una empresa de mensajería [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/671207
@misc{renati/1296539,
title = "Incrementar el Nivel de Servicios Aplicando Lean Route Planning para una empresa de mensajería",
author = "Ramirez Sedano, Richard",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
In this work, the company Ca&Pe Logistic is described, which is within the category of courier services and is dedicated to the distribution of documents to different state entities both at the level of Lima and the province. The company carries out contracts in different periods, that is, the service can be contracted for one or two years. Among the existing problems in these businesses, unidentified waste causes processes with less value to be developed that affect the quality of the service provided. The dissatisfied client can use the bidding commitment to punish the supplier with penalties categorized as mild, serious, and among the most drastic, disqualification from the temporary or permanent contract with the State. Therefore, it is necessary that the company does not present a low level of service. Among the existing problems are late deliveries, non-compliance with pick-up arrival and loss of documents, each with its respective penalty. For this reason, Lean Route Planning developed in industrial engineering such as Work Study, route design and System Layout Planning was applied, which will reduce unproductive time, delivery time and the distances of shipping routes. This will be achieved through the application of concepts of prevention and total participation by the management and leadership of the company.
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