Bibliographic citations
Cardenas, S., Aybar, A. (2023). Análisis de la comunicación organizacional entre las áreas de housekeeping y recepción del Country Club Lima Hotel [Trabajo de suficiencia profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/671017
Cardenas, S., Aybar, A. Análisis de la comunicación organizacional entre las áreas de housekeeping y recepción del Country Club Lima Hotel [Trabajo de suficiencia profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/671017
@misc{renati/1296358,
title = "Análisis de la comunicación organizacional entre las áreas de housekeeping y recepción del Country Club Lima Hotel",
author = "Aybar Cerdan, Aylim Maria Fernanda",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
The hotel industry has had great development in our country in recent years, which has allowed national hotel chains to position themselves in the market, competing hand in hand with international chains recognized around the world. A clear example is the hotels in Los Portales. , one of them being a 5-star category. The present case is based on the Country Club Lima Hotel, which is operated by the company Los Portales, which manages different hotels in different parts of Peru and is also dedicated to the real estate business. Through the case, we can learn how the company controls the quality standards of the hotel through unexpected visits with anonymous auditors. The evaluation takes place at the Country Club Lima Hotel for 3 days and 2 nights by the auditor staying at the hotel anonymously. The auditor's investigation is carried out by observing the development of the areas to meet their requirements and the way in which they help them with their requests and/or queries.
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