Bibliographic citations
Elías, C., Rojas, M. (2022). Relación entre el liderazgo y la gestión del cambio en las agencias de las empresas bancarias de Lima Metropolitana en el año 2021 [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/660332
Elías, C., Rojas, M. Relación entre el liderazgo y la gestión del cambio en las agencias de las empresas bancarias de Lima Metropolitana en el año 2021 [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2022. http://hdl.handle.net/10757/660332
@misc{renati/1292478,
title = "Relación entre el liderazgo y la gestión del cambio en las agencias de las empresas bancarias de Lima Metropolitana en el año 2021",
author = "Rojas Vento, María Claudia",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2022"
}
The objective of this research work is to study the relationship between leadership and change management in the agencies of banking companies in Metropolitan Lima in the year 2021, with the aim that the authors opt for the Bachelor of Administration degree. On the one hand, for the study of the leadership variable, two styles of it are analyzed, which are Situational Leadership and Transformational Leadership. Regarding the study of the change management variable, the ADKAR Change Management Model is analyzed. On the other hand, the research is carried out in the banking sector, applying the measurement instrument in the banks BBVA, Banco de Credito del Peru, Scotiabank and Interbank, since they led the Peruvian market in 2020, according to a study by the magazine América Economía. Finally, it was decided to investigate the relationship between both variables since, in Peru, although there are some investigations of the same by bank, there is no variety of studies that analyze both variables together and even less in the chosen sector. For this reason, the thesis will provide knowledge to all interested parties who need to make decisions regarding leadership and/or change.
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