Bibliographic citations
Alvarado, S., Boluarte, I., Ramos, R. (2021). Propuesta de protocolo para el servicio de conciliación administrativa laboral virtual del Ministerio de Trabajo y Promoción del Empleo [Trabajo de investigación, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/656954
Alvarado, S., Boluarte, I., Ramos, R. Propuesta de protocolo para el servicio de conciliación administrativa laboral virtual del Ministerio de Trabajo y Promoción del Empleo [Trabajo de investigación]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2021. http://hdl.handle.net/10757/656954
@mastersthesis{renati/1290408,
title = "Propuesta de protocolo para el servicio de conciliación administrativa laboral virtual del Ministerio de Trabajo y Promoción del Empleo",
author = "Ramos Ortiz, Ruth Paola",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2021"
}
The virtualization of public services in Peru occurs for two main reasons: the modernization of the state as a national development objective and the continuous improvement in the quality of the supply of public services. In Peru, the administrative labor conciliation service of the Ministry of Labor and Employment Promotion (MTPE) was executed in a face-to-face manner until the arrival of the global health crisis and to date has not migrated to the virtual platform, which is why to provide the service. This research work analyzes the need to virtualize this service as one of the state's response actions to the need to modernize its services and mitigate the administrative delays suffered because of the COVID19 pandemic. It is worth mentioning that this service is in demand and contributes to the protection of workers labor rights.
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