Bibliographic citations
Andía, C., Morán, D. (2021). Modelo de gestión basado en herramientas de mejora de procesos para reducir el porcentaje de devoluciones de prendas de vestir en el e-commerce de moda textil [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/656072
Andía, C., Morán, D. Modelo de gestión basado en herramientas de mejora de procesos para reducir el porcentaje de devoluciones de prendas de vestir en el e-commerce de moda textil [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2021. http://hdl.handle.net/10757/656072
@misc{renati/1290032,
title = "Modelo de gestión basado en herramientas de mejora de procesos para reducir el porcentaje de devoluciones de prendas de vestir en el e-commerce de moda textil",
author = "Morán Ipanaqué, Diego Josymar André",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2021"
}
The purpose of this thesis is to provide textile fashion e-commerce with a management model based on process improvement tools to reduce the percentage of garment returns. The model contains: SIPOC, Reverse Logistics, Value Stream Mapping, Poka Yoke and a digital tool called Virtual Try On (or Virtual Room). The development begins with the analysis of the problem of returns and its impact on the profits of e-commerce, then the areas of impact are defined where the root causes are evidenced, after the processes are analyzed and the possible points of improvement are seen and at the end the tools are implemented to improve the processes of each area according to the needs of the company. The model is validated through a simulation with information collected from a year of a textile fashion e-commerce. After seeing the possible improvements to the processes, the option of implementing modifications to the Sales and Logistics areas is proposed.
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