Bibliographic citations
Díaz, S., Cano, J. (2021). Modelo de gestión BPM bajo enfoque Design Thinking para optimizar la eficiencia de procesos de Diseño en pymes del sector textil [Trabajo de investigación, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/655545
Díaz, S., Cano, J. Modelo de gestión BPM bajo enfoque Design Thinking para optimizar la eficiencia de procesos de Diseño en pymes del sector textil [Trabajo de investigación]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2021. http://hdl.handle.net/10757/655545
@misc{renati/1289679,
title = "Modelo de gestión BPM bajo enfoque Design Thinking para optimizar la eficiencia de procesos de Diseño en pymes del sector textil",
author = "Cano Salazar, Jean Carlos",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2021"
}
Textile SMEs differ from others by their ability to generate garment designs according to current trends, this is the main competitive advantage of an SME in the sector, due to the complexity of differentiating through costs and materials due to the lack of investment, however, design management refers to management problems from within every company, due to the lack of knowledge of tools that are available to improve processes, even knowing how crucial it is to handle correct design management due to the competence of the market. It seeks to establish a model that can improve the times, costs and satisfaction of workers who collaborate within the design management of textile SMEs, using a BPM management model under the Design Thinking approach, changing the focus of the Design Thinking tool to seek solutions within business problems through the BPM structure and its life cycle; All of this allows empathizing with problems and providing a structure of steps to reach innovative solutions from an empathy and insights perspective. A case study was carried out for the validation of the model in a textile SME in Peru, within the investigation the results obtained when using both tools as an alternative to improving management were disclosed, with the main result being improvement of time and costs in design management by 9% and 7%, respectively.
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