Bibliographic citations
Luna, K., (2020). Comparación del nivel de satisfacción de los pacientes que acuden a un servicio odontológico en una clínica privada con un hospital público [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/651869
Luna, K., Comparación del nivel de satisfacción de los pacientes que acuden a un servicio odontológico en una clínica privada con un hospital público [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2020. http://hdl.handle.net/10757/651869
@misc{renati/1287382,
title = "Comparación del nivel de satisfacción de los pacientes que acuden a un servicio odontológico en una clínica privada con un hospital público",
author = "Luna Antonio, Katherine Estefany",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2020"
}
Objective: To compare the level of satisfaction in patients of legal age who attended a dental service in a private clinic with a public hospital. Materials and methods: The sample consisted of 100 patients over 18 years of age in each establishment (public and private). They were surveyed under certain criteria after their dental consultation. A questionnaire with 15 questions distributed in 7 dimensions such as personal treatment was used as a research tool; effectiveness in care; information received; accessibility and opportunity; security and privacy; facilities, equipment and materials; general attention. The univariate analysis was obtained through descriptive statistics, absolute and relative frequency. On the other hand, the Chi-square test and Fisher's exact test were used for the bivariate analysis. Results: A satisfaction of 97% of patients was found in the private center and 85% in the public. In addition, statistically significant differences were found in the level of satisfaction with each center (p = 0.003) and with the different dimensions of the instrument used. On the other hand, there was an association between age and experience of pain with the perception of satisfaction of patients in the private sector. While in the public sphere no association was found. Conclusions: A high level of satisfaction was found in both centers, 97% in the private sector and 85% in the public. In addition, statistically significant differences were evidenced when compared.
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