Bibliographic citations
Nava, M., (2015). Recaudación del arbitrio municipal de serenazgo y calidad del servicio en la municipalidad provincial del Cusco durante el año 2013. [Tesis, Universidad Andina del Cusco]. https://hdl.handle.net/20.500.12557/443
Nava, M., Recaudación del arbitrio municipal de serenazgo y calidad del servicio en la municipalidad provincial del Cusco durante el año 2013. [Tesis]. : Universidad Andina del Cusco; 2015. https://hdl.handle.net/20.500.12557/443
@misc{renati/1127888,
title = "Recaudación del arbitrio municipal de serenazgo y calidad del servicio en la municipalidad provincial del Cusco durante el año 2013.",
author = "Nava Huillca, Mérida",
publisher = "Universidad Andina del Cusco",
year = "2015"
}
The research aims to determine the level of influence of municipal tax collection serenazgo quality of service in the Provincial Municipality of Cusco in 2013. For this purpose, the research has a quantitative approach, explanatory scope, with a descriptive design, population and probabilistic sample is made by total 3,200 taxpayer district Cusco, the technique used was the survey and the instrument validated by experts before being applied. Data are preside and analyzed with SPSS program in the form of figures and tables. The findings are the characteristics of the collection of municipal taxes in respect of serenazgo in the Provincial Municipality of Cusco. 2013. It has 52.6% does not meet the 47.4% service payment if you followed, are justified by the quality of service does not meet your expectations with 97.4% of evidence do not have service time. Quality in the service of serenazgo offered by the Provincial Municipality of Cusco in 2013, is 29.5% find good the dress of the troops, and 12.6% is good hours of receipt, while 9% feel good answers your calls, while 12.3% is good if they were willing to help, while 11.7% rate if it's good service and his correctly, on the other hand 13.2% appreciate being perceived good and sincere interest, while 17.3% is good according to the clarity and effectiveness. Finally obtaining payment of the excise significantly influences the quality of service in the District serenazgo Cusco in 2013.
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