Bibliographic citations
Romainville, C., (2019). La necesidad de intervención del INDECOPI para mitigar la asimetría informativa en la compra de pasajes aéreos en la ciudad del Cusco durante el año 2018 [Tesis, Universidad Andina del Cusco]. https://hdl.handle.net/20.500.12557/3862
Romainville, C., La necesidad de intervención del INDECOPI para mitigar la asimetría informativa en la compra de pasajes aéreos en la ciudad del Cusco durante el año 2018 [Tesis]. PE: Universidad Andina del Cusco; 2019. https://hdl.handle.net/20.500.12557/3862
@misc{renati/1126625,
title = "La necesidad de intervención del INDECOPI para mitigar la asimetría informativa en la compra de pasajes aéreos en la ciudad del Cusco durante el año 2018",
author = "Romainville Monge, Christell Ximena",
publisher = "Universidad Andina del Cusco",
year = "2019"
}
The present work, includes the branch of Administrative Law, pertaining to Consumer Protection and the analysis of the function of the Regional Office of the Indecopi of Cusco, regarding its pronouncements and actions in relation to air transport service in the city of Cusco in the year 2018, precisely before the duty of information of suppliers which reflects as a right to information in consumers, the same as it should be, timely and truthful. In view of this, the 04 sanctioning procedures have been used as a sample at the initiative of the authority, the 157 complaints filed by the Resolutive Body of Summary Proceedings, and the 434 complaints processed in the Citizen Service, all this, carried out in the Regional Office of the Indecopi of Cusco, in the year 2018. In addition, 50 surveys were carried out at the Teniente Velasco Astete International Airport in Cusco, while it is considered that they are people who already have a contracted service and who experienced the purchase of it, These mechanisms were used to diagnose the factors that intervene in the purchase of tickets in the air transport service, the relevant information that is considered when establishing this consumer relationship and the performance of Indecopi in the headquarters of Cusco. Finally, all this strengthened the conclusions arrived at in this thesis, in relation to the right to information of consumers, the violation of these, and the role of the Regional Office of the Indecopi of Cusco, as an administrative authority that performs regulatory functions in the market Peruvian, and even more with the entry of new airlines that apply a market system called “low cost“, and that reflect very strict and specific contracting conditions.
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