Bibliographic citations
Zanabria, K., (2017). Inteligencia emocional y la calidad del servicio de los trabajadores de la institución Autoridad Administrativa del Agua, Madre de Dios - 2017. [Tesis, Universidad Andina del Cusco]. https://hdl.handle.net/20.500.12557/920
Zanabria, K., Inteligencia emocional y la calidad del servicio de los trabajadores de la institución Autoridad Administrativa del Agua, Madre de Dios - 2017. [Tesis]. : Universidad Andina del Cusco; 2017. https://hdl.handle.net/20.500.12557/920
@misc{renati/1124843,
title = "Inteligencia emocional y la calidad del servicio de los trabajadores de la institución Autoridad Administrativa del Agua, Madre de Dios - 2017.",
author = "Zanabria Flores, Katherine Estela",
publisher = "Universidad Andina del Cusco",
year = "2017"
}
The present research study assumes the purpose of determining the relationship between “EMOTIONAL INTELLIGENCE AND QUALITY IN THE SERVICE PROVIDED BY THE WORKERS OF THE INSTITUTION ADMINISTRATIVE AUTHORITY OF THE MOTHER OF DIOS-2017 WATER.“ The non - experimental study has a descriptive correlation, cross - sectional design, presents a universal population sample of collaborators and a non - probabilistic sampling. For the data collection, two Likert questionnaires were used, one to measure the perception of the EMOTIONAL INTELLIGENCE variable and its dimensions and another to measure the perception of the variable QUALITY IN THE SERVICE and its dimensions; Which were validated with Cronbach's Alpha technique, obtaining a coefficient of 0.899 for the variable Emotional Intelligence and 0.888 for the variable Quality in the Service coefficients that show that the instrument is of high reliability, to test the hypotheses was used the Test of Chi-Square, with respect to the correlation coefficients was used Pearson's R.
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