Bibliographic citations
Arana, D., (2016). Propuesta de mejora para el proceso de remanufactura de equipos electrónicos basado en la NTP ISO 9001: 2009 [Tesis, Universidad Nacional Agraria La Molina]. https://hdl.handle.net/20.500.12996/2580
Arana, D., Propuesta de mejora para el proceso de remanufactura de equipos electrónicos basado en la NTP ISO 9001: 2009 [Tesis]. : Universidad Nacional Agraria La Molina; 2016. https://hdl.handle.net/20.500.12996/2580
@misc{renati/1114680,
title = "Propuesta de mejora para el proceso de remanufactura de equipos electrónicos basado en la NTP ISO 9001: 2009",
author = "Arana López, Denny Atilio",
publisher = "Universidad Nacional Agraria La Molina",
year = "2016"
}
It develops the business case IQ ELECTRONICS PERU S.A.C., a company dedicated to the remanufacturing of electrical, electronic and telecommunications equipment whose objective is to be competitive and profitable by optimizing the quality of services offered and thus meet customer requirements. The overall objective was to evaluate the initial conditions of the company and develop a proposal to improve the remanufacturing process as required by the NTP ISO 9001:2009. The specific objectives were to conduct a comprehensive diagnosis of the company, to determine the implementation level of its quality management system, identify the main processes of remanufacturing and the development of a proposal for improvement including budget implementation in accordance with the requirements the NTP ISO 9001:2009. The methodology consisted of visits to company installation, interviews with staff at all levels, environmental observation, document review and analysis of data to finally make the improvement proposal based on the NTP ISO 9001:2009. The relevant results were: The company competes in a growing market. Its main strength is its market leadership. Its main opportunity is increased demand for remanufacturing in the market. The company does not have standardized core processes remanufacturing or controlled according to the requirements of the NTP ISO 9001: 2009, it only reaches 32% compliance. A proposal for improvement for the company which includes a documentary basis for a quality management system in accordance with the requirements of ISO 9001 NTP was developed. Additionally a proposal based on the analysis of management tools with a view to optimizing its business management was performed.
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