Bibliographic citations
Zarate, C., (2017). Propuesta de mejora según la NTP ISO 9001: 2009 y plan HACCP para el proceso de fabricación de gelatina en Costa Viva S.A.C. [Tesis, Universidad Nacional Agraria La Molina]. https://hdl.handle.net/20.500.12996/2965
Zarate, C., Propuesta de mejora según la NTP ISO 9001: 2009 y plan HACCP para el proceso de fabricación de gelatina en Costa Viva S.A.C. [Tesis]. : Universidad Nacional Agraria La Molina; 2017. https://hdl.handle.net/20.500.12996/2965
@misc{renati/1113643,
title = "Propuesta de mejora según la NTP ISO 9001: 2009 y plan HACCP para el proceso de fabricación de gelatina en Costa Viva S.A.C.",
author = "Zarate Valenzuela, Cynthia Denisse",
publisher = "Universidad Nacional Agraria La Molina",
year = "2017"
}
This document presents and describes titling activities in COSTA VIVA S.A.C., founded by the end of 2014, dedicated to the manufacture of human products consumption, whose objetive is to improve the level of its processes in order to achieve the quality of its products to satisfy its customers, and thereby increase its share of market. During the period of the present investigation, dedicated to the elaboration and marketing of wholesale jelly. The main objective was to assess the initial conditions of the organization and develop an improvement proposal based on the NTP ISO 9001:2009 and a HACCP plan for the productive process of its main product. The methodology consisted in visits to the facilities, interviews, checking documents, diagnosing the environments using management, implementation of checklists based on NTP ISO 9001:2009 and requirements of plan hygiene, determination of main problems using tools and analysis of the resulting data for the realization of the improvement proposal that adjusted to the immediate needs of the company and to the results obtained from the investigation. The main results were as follows: The Company develops a growing market, but does not have a significant market share. Its main strength is the experience of the general manager in the area and the product itself with which they started their operations, the jelly with sweetener. As the result of quality management resourses, it was found that the Company does not have an outstanding institutional image and promotion of products, it also lacks of a quality system management and HACCP plan to improve their performance in the market. Given the problems encountered, a proposal for improvement based on implementations, which, in summary, conform to the provisions of the NTP ISO 9001:2009, and HACCP System for jelly with sweetener, implemented will allow greater presence and competitiveness COSTA VIVA S.A.C. in the market.
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