Bibliographic citations
Flores, D., (2023). Evaluación del proceso de servicio para mejorar el control interno y analizar la rentabilidad en el Grupo Educativo Investigación y Cultura EIRL, 2016 – 2018 [Universidad Católica Santo Toribio de Mogrovejo]. http://hdl.handle.net/20.500.12423/7813
Flores, D., Evaluación del proceso de servicio para mejorar el control interno y analizar la rentabilidad en el Grupo Educativo Investigación y Cultura EIRL, 2016 – 2018 []. PE: Universidad Católica Santo Toribio de Mogrovejo; 2023. http://hdl.handle.net/20.500.12423/7813
@misc{renati/1106903,
title = "Evaluación del proceso de servicio para mejorar el control interno y analizar la rentabilidad en el Grupo Educativo Investigación y Cultura EIRL, 2016 – 2018",
author = "Flores Rojas, Delia Irene",
publisher = "Universidad Católica Santo Toribio de Mogrovejo",
year = "2023"
}
The research focused on an educational institution of Chiclayo whose problems focuses on the area of accounting and process service, which was raised aimed at evaluating the service process to improve internal control and increase profitability in the Group Educational Research and Culture EIRL in the year 2016 - 2018. A mixed investigation of the applied type was developed with a descriptive level, since in the study the variables of internal control and profitability were described and analyzed, at the same time a non-experimental design was used, since no manipulation of the variables was carried out. At the same time, the general aspects of the company have been detailed, the educational service has been described in classrooms and workshops to identify critical points, the level of profitability has been analyzed and the internal control measures have been evaluated. Through the results regarding the educational process in classrooms and workshops, difficulties were found due to the lack of internal control over academic and documentary work materials, materials and resources destined for sports, a situation that is reflected in the profitability of the years 2016 and 2017. It is concluded that profitability shows the net result that has generated in 2016, 2017 and 2018; what has allowed to assess the situational level in which the company is located, a situation that is not analyzed by the administration, ignoring the difficulties that affect the profitability due to poor internal control.
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