Bibliographic citations
Siesquen, J., (2024). Mejora del proceso de compras en una institución educativa universitaria para disminuir los pedidos no atendidos 2022 [Universidad Católica Santo Toribio de Mogrovejo]. http://hdl.handle.net/20.500.12423/7667
Siesquen, J., Mejora del proceso de compras en una institución educativa universitaria para disminuir los pedidos no atendidos 2022 []. PE: Universidad Católica Santo Toribio de Mogrovejo; 2024. http://hdl.handle.net/20.500.12423/7667
@mastersthesis{renati/1106769,
title = "Mejora del proceso de compras en una institución educativa universitaria para disminuir los pedidos no atendidos 2022",
author = "Siesquen Soto, Juan Pablo",
publisher = "Universidad Católica Santo Toribio de Mogrovejo",
year = "2024"
}
The institution under study has more than 20 years of academic service, it attends to a community of approximately 12,000 people including students, teachers, administration and maintenance. The research takes on an applied approach, circumscribed in the requests not attended from the purchasing process, the general objective was set. This included the improvement of the purchasing process and specific objectives such as realize diagnostics of the process, modulate the proposition for the improvement and evaluate the ease in which the plan can be implemented. For this analysis different instruments were applied such as process mapping, interviews, surveys, historic analysis, flowcharts, etc. The results showed that currently 20% of the requests generated are left unattended. Using Ishikawa’s Diagram, the causes were identified. It is proposed that the purchasing process should implement traceability alerts and automation. This proposal also included improving watt the suppliers based on the SRM, approval of the requests issued from the whole purchase based on the BPM tool and realize a model of the improved process with Bizagi simulator. With this study, the following advances can be reached. An improvement of 80 to 95% can be obtained for completion of packages, a 25% decrease in lead time of suppliers can be reached, implementing a standard format pin-pointing the specific input techniques improves the based package completion of 80-95% by 50%, and discarding obsolete articles optimizes the use of traje by 1.85%.
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