Bibliographic citations
Espinoza, P., (2021). Implementación de un sistema de información web de seguimiento de trámites en la gestión documentaria de la Universidad Nacional de San Martín - Tarapoto 2016 [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/4982
Espinoza, P., Implementación de un sistema de información web de seguimiento de trámites en la gestión documentaria de la Universidad Nacional de San Martín - Tarapoto 2016 []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2021. http://hdl.handle.net/11458/4982
@misc{renati/1059316,
title = "Implementación de un sistema de información web de seguimiento de trámites en la gestión documentaria de la Universidad Nacional de San Martín - Tarapoto 2016",
author = "Espinoza Ruiz, Pedro Pablo",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2021"
}
The purpose of the following research is to evaluate the effect of the implementation of a web-based information system for tracking procedures in document management, to diagnose the operational needs in document management, the implementation of a web-based system for document processing, and to analyze the relationship and effect between the implementation of the web-based information system and document management that evaluates processing times. It was an applied type of research, with a transectional pre-experimental experimental design, with two control and experimental groups. The implementation of the document processing web system was significant for the university as it proved its usefulness by allowing users to verify in real time the location and status of their paperwork, to be aware of their procedures. This at the same time brought a reduction in processing times, demonstrating the advantage that the system offered them. Considering the results obtained, it is suggested that the university standardize its policies regarding the document management process in order to develop a complete document processing information system. In addition, workshops on the use of new technologies should be developed for the employees in order to facilitate their assimilation to the use of new systems. Finally, the Information Technology and Communications Office should continue with the development and maintenance of the document processing tracking system, updating it according to user requirements and using software design patterns for its easy sustainability and future scalability.
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