Bibliographic citations
Sinti, S., (2021). Las capacidades gerenciales y su relación con la satisfacción de los clientes de los restaurantes de la ciudad de Tarapoto, año 2018 [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/4369
Sinti, S., Las capacidades gerenciales y su relación con la satisfacción de los clientes de los restaurantes de la ciudad de Tarapoto, año 2018 []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2021. http://hdl.handle.net/11458/4369
@misc{renati/1058997,
title = "Las capacidades gerenciales y su relación con la satisfacción de los clientes de los restaurantes de la ciudad de Tarapoto, año 2018",
author = "Sinti Paima, Selene Jasmin",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2021"
}
The research entitled "Management skills and their relationship with customer satisfaction in restaurants in the city of Tarapoto, year 2018", applied research, descriptive correlational level, non-experimental design, with a population and sample equal to 56 restaurant companies that are registered and categorized by the DIRCETUR as of 2018 of the city of Tarapoto, the same one that includes the district of Tarapoto, Morales and La Banda de Shilcayo; applying the survey as a technique and the survey form as a questionnaire. It is concluded that, the relationship between the managerial capacities and the satisfaction of the clients of the restaurants of the city of Tarapoto, year 2018; it is direct and significant, where the tabulated chi square value is 2 = 16.9190 being less than the calculated chi square 2 = 62.263. The level of the managerial capacities of the directors of the restaurant companies of the city of Tarapoto, year 2018 is regular with 52.5% positive evaluation, and the level of customer satisfaction is regular with 58.1% positive evaluation.
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