Bibliographic citations
Arbildo, A., Aguilar, Y. (2023). Calidad de los servicios académicos y la satisfacción de los estudiantes de Administración de la Universidad Nacional de San Martín - 2020 [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/5203
Arbildo, A., Aguilar, Y. Calidad de los servicios académicos y la satisfacción de los estudiantes de Administración de la Universidad Nacional de San Martín - 2020 []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2023. http://hdl.handle.net/11458/5203
@misc{renati/1058917,
title = "Calidad de los servicios académicos y la satisfacción de los estudiantes de Administración de la Universidad Nacional de San Martín - 2020",
author = "Aguilar Bustamante, Yhanely",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2023"
}
Intellectual competence demands that the generation of the 21st century and beyond receive high-quality education at all levels and in all countries of the world. For this reason, the research entitled Quality of academic services and satisfaction of Administration students of the National University of San Martín - 2020 was carried out, with the general objective of determining the relationship between the quality of academic services and the satisfaction of students. students of the Professional Academic School of Administration of the National University of San Martín - 2020. The type of study was applied; the research design is non-experimental: likewise, the research had a sample of 101 students from the sixth to the tenth cycle of the Professional Academic School of Administration, to whom a 64-item survey was applied to collect data for both variables. The results show that the levels of satisfaction are acceptable, finding that 66% affirm that the virtual teaching service is regular and 63% their satisfaction is regular, 86% mention that the responsiveness is good and 54% their satisfaction is regular, 52% consider that reliability is good and 47% their satisfaction is regular, 71% believe that security is good and 47% their satisfaction is regular and 55% affirm that empathy is good and of 47% their satisfaction is regular. Being able to reach the following conclusion, with a probability of error of 0.00, there is a high positive correlation with Spearman's Rho r=0.754 between the variables quality of academic service and student satisfaction. Finally, the variable quality of academic services has a high influence on student satisfaction.
This item is licensed under a Creative Commons License