Bibliographic citations
Paredes, E., (2020). Sistema de información web – móvil y su influencia en la gestión de delivery en el restaurante la Paprika de la ciudad de Tarapoto, 2018 [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/3841
Paredes, E., Sistema de información web – móvil y su influencia en la gestión de delivery en el restaurante la Paprika de la ciudad de Tarapoto, 2018 []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2020. http://hdl.handle.net/11458/3841
@misc{renati/1057369,
title = "Sistema de información web – móvil y su influencia en la gestión de delivery en el restaurante la Paprika de la ciudad de Tarapoto, 2018",
author = "Paredes Ramirez, Erick",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2020"
}
The research starts with the problems found in the management of orders in restaurants in the delivery mode that is carried out in the traditional way, since the orders are made through phone calls. The reception of these orders has an average loss time of 10 to 15 minutes because the reception of these orders is done manually. In the city of Tarapoto there are 187 restaurants 69% of which use to make delivery in the traditional way. The restaurant "la Paprika" in the city of Tarapoto, which is dedicated to selling pizzas, pasta and other products, receives 60 orders per month through the delivery mode. The procedure of orders is made through phone calls that are recorded manually, causing confusion and without prioritizing them, which generate a loss of orders and customer dissatisfaction. To solve this problem, a web-mobile information system was developed to automate processes and speed up reception times, make available the catalog of offered products and increase customer satisfaction. Once the web-mobile information system was launched, the results were positive, since the processes were automated, which improved the time in the order management process through the delivery mode, reducing the average time by 1 minute and 50 seconds, and generating more orders and good customer satisfaction.
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