Bibliographic citations
Murrieta, W., (2021). La gestión del potencial humano y la calidad del servicio en la empresa Servicios Aéreos Tarapoto – SAETA, año 2019 [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/4401
Murrieta, W., La gestión del potencial humano y la calidad del servicio en la empresa Servicios Aéreos Tarapoto – SAETA, año 2019 []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2021. http://hdl.handle.net/11458/4401
@misc{renati/1056838,
title = "La gestión del potencial humano y la calidad del servicio en la empresa Servicios Aéreos Tarapoto – SAETA, año 2019",
author = "Murrieta Ruiz, Wendy Tatiana",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2021"
}
The research entitled " Management of Human Potential and Quality of Service in the Company Servicios Aéreos Tarapoto - SAETA, year 2019", establishes as objective, to determine the Management of Human Potential and Quality of Service in the Company Servicios Aéreos Tarapoto - SAETA, year 2019; This is a basic, quantitative research, with an explanatory level and non-experimental transversal design; having as study sample 23 workers for the human potential management variable and 136 clients for the service quality variable; applying the survey technique and the survey questionnaire as an instrument to collect information. The results indicate that: the level of application of the management of human potential in the Company Servicios Aéreos Tarapoto - SAETA, year 2019, is regular, with an average positive valuation of 74.3%; the level of service quality, is regular, with an average positive valuation of 54. 5%, Finally it is concluded that, the management of human potential and the quality of service in the Company Servicios Aéreos Tarapoto - SAETA, year 2019, is regular, accepting the hypothesis of the research, where approximately 2 out of 10 people value more the management of human potential than the quality of service provided in the company SAETA.
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