Bibliographic citations
Guillen, J., (2018). Nuevo terminal terrestre interprovincial de la ciudad de Moyobamba, para mejorar la calidad del servicio [Tesis, Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/2714
Guillen, J., Nuevo terminal terrestre interprovincial de la ciudad de Moyobamba, para mejorar la calidad del servicio [Tesis]. PE: Universidad Nacional de San Martín. Fondo Editorial; 2018. http://hdl.handle.net/11458/2714
@misc{renati/1055931,
title = "Nuevo terminal terrestre interprovincial de la ciudad de Moyobamba, para mejorar la calidad del servicio",
author = "Guillen Villacorta, Johana Noemí",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2018"
}
The following thesis project presents a service quality analysis of the current terrestrial terminal in Moyobamba city, based on fulfilled for habitability conditions and functional requirements criteria, and a survey, answered by 354 users over the age of 15, whose results support the existence of a low level of service quality. The conducted research is descriptive and comparative. This design allows to make a quantitative comparison between the current service and the new architectural proposal that was developed according to the minimum dimensions’ criteria. This way, the obtained results showed a wide difference that has an impact on the service quality with the current terminal. A second survey was carried out afterwards, which validated the New Terminal proposal by obtaining a strong outcome in the level of satisfaction from the population surveyed. Finally, a series of conclusions and recommendations on this study was provided. The general hypothesis of this research was proven to be correct, which aims to improve the interprovincial transportation service in Moyobamba with a new terrestrial terminal.
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