Bibliographic citations
Pinedo, G., Seijas, L. (2013). Nivel de satisfacción respecto a la calidad de atención de enfermería desde la percepción del usuario externo en el servicio de medicina del hospital II – 2 MINSA Tarapoto: Abril - julio 2021 [Tesis, Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/2276
Pinedo, G., Seijas, L. Nivel de satisfacción respecto a la calidad de atención de enfermería desde la percepción del usuario externo en el servicio de medicina del hospital II – 2 MINSA Tarapoto: Abril - julio 2021 [Tesis]. : Universidad Nacional de San Martín. Fondo Editorial; 2013. http://hdl.handle.net/11458/2276
@misc{renati/1055917,
title = "Nivel de satisfacción respecto a la calidad de atención de enfermería desde la percepción del usuario externo en el servicio de medicina del hospital II – 2 MINSA Tarapoto: Abril - julio 2021",
author = "Seijas Rivera, Lisy",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2013"
}
The current study "level of satisfaction regarding the quality of nursing care from the External User Perceptions on Hospital Medical Service II - 2 MINSA Tarapoto: April-July 2013", led by researchers Gisela Pinedo Davila and Lisy Seijas Rivera. It aims to determine the level of satisfaction regarding the quality of nursing care from the external user perception in the service of medicine, identify the level of satisfaction about the quality of nursing care from the user perception of the external component and component interpersonal environment, and determining the level of satisfaction with regard to the quality of attention of nurse from the external user perception according to socio-demographics features. This study is quantitative, cross-sectional descriptive method with prospective data gathering together. The sample was obtained by simple random choosing comprised in 99 patients. The instrument they used was a standard questionnaire form and a modified Likert Scale. The most significant findings of the perception of external users on the quality of care given by the nurse is a 43.4 % unfavorable, largely related to the component environment. Concerning the dimensions: interpersonal component in the perception of external users on the quality of care given by the nurse is a 30.3 % fairly favorable with a tendency to the positivity, and in the dimension of the environment (comfort) the perception of the external user is a 55.6 % unfavorable. The socio-demographic characteristics that were investigated were: age, sex, educational level, marital status, time of hospitalization and employment status. The conclusions in the present study were: that the external user presents a greater percentage a level of satisfaction on the unfavourable attention given by the nurse in the Department of Medicine at the Hospital II - 2 MINSA Tarapoto, but it should be pointed out that there is a good percentage that perceives the attention of way fairly favorable, which must be acknowledged and encouraged to be an example to follow. In the same way it is concluded that in the satisfaction of the external user, the environment component is the greatest negative impact. Recommending to the institution that takes into account the results to make a permanent monitoring of the quality of care that provides the professional nursing and to what extent complies with the expectations of users. KEYWORDS: level of satisfaction, attention Quality, Nurse, Perceptions external user.
This item is licensed under a Creative Commons License