Bibliographic citations
Pachamora, M., (2019). Estrategias de comunicación interna para mejorar la gestión de la calidad educativa en la I.E. Lucila Portocarrero Nº 00654 de la ciudad de Rioja, 2017 [Tesis, Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/3767
Pachamora, M., Estrategias de comunicación interna para mejorar la gestión de la calidad educativa en la I.E. Lucila Portocarrero Nº 00654 de la ciudad de Rioja, 2017 [Tesis]. PE: Universidad Nacional de San Martín. Fondo Editorial; 2019. http://hdl.handle.net/11458/3767
@mastersthesis{renati/1055869,
title = "Estrategias de comunicación interna para mejorar la gestión de la calidad educativa en la I.E. Lucila Portocarrero Nº 00654 de la ciudad de Rioja, 2017",
author = "Pachamora De La Cruz, Manuel Jesus",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2019"
}
The research entitled: Internal communication strategies to improve the management of educational quality in the "Lucila Portocarrero" I.E. Nº 00654 in the city of Rioja, 2017, proposed the development of internal communication strategies to improve the management of educational quality in the "Lucila Portocarrero" I.E. Nº 00654 in the city of Rioja, 2017. In the theoretical aspect, quality management is based on Arriaga (2008), Perez (1998), Lepeley (2001), Gluyas (2010), United Nations Educational, Scientific and Cultural Organization, quoted by Valera (2012) argue that educational organizations responsible for training people must meet certain parameters for its operation in the dimensions: institutional, administrative, pedagogical, and community dimensions. The internal communication strategies in Ocampo (2012), Castro and Jiménez (2008), Dispac (2015), and Ongallo (2017) maintain that the communication system of an institution defines the image of an organization among its different hierarchical levels and interpersonal relationships. Based on the above, the following hypothesis is put forward: If the internal communication strategies are applied, then the management of educational quality will be significantly improved in the "Lucila Portocarrero" I.E. No. 00654 in the city of Rioja, 2017. Methodologically, the research design was pre-experimental with pre-test and post-test, the sample was conformed by 22 teachers. The statistical analysis obtained showed that the hypothesis is accepted because the tabular value of t = -14.2, results lower than 5% and indicate that the internal communication strategies have provided significant effects in the quality management of the educational institution.
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