Bibliographic citations
Arenas, E., (2024). Sistema de atención para la gestión de incidencias informáticas de la cooperativa Santo Cristo de Bagazán – Rioja, 2021 [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/5757
Arenas, E., Sistema de atención para la gestión de incidencias informáticas de la cooperativa Santo Cristo de Bagazán – Rioja, 2021 []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2024. http://hdl.handle.net/11458/5757
@misc{renati/1055671,
title = "Sistema de atención para la gestión de incidencias informáticas de la cooperativa Santo Cristo de Bagazán – Rioja, 2021",
author = "Arenas Santa María, Eduardo Renne",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2024"
}
Nowadays the use of technology is essential in any company which in turn generates new problems, that is why the management of this type of computer incidents that occur daily generate delays in the processes within the organizations, for which the person or persons in charge of the systems area must have a solid control resolving these errors. The objective of this thesis is to generate a software tool capable of managing all these difficulties allowing to have an adequate control over the requirements or errors that may occur over time. The development of the project is based on the RUP methodology, which starts with the collection of information on how computer incidents are handled within the site, passing through the requirement analysis for the systematization of incident management. Next, the design of the service system and how it will automate the problem was carried out. Then the construction of the software was executed with the respective tests and the deployment of the application giving training to the final user of the use of this software. Finally, data collection was carried out, thus obtaining favorable information regarding the assignment, follow-up and solution of failures or requirements handled by the developed system, concluding that there was an improvement in response times in the management of computer incidents.
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