Bibliographic citations
Diaz, M., (2022). Sistemas de información y su relación con el tiempo de respuesta a los clientes de Grupo Es Consultores, Morales, 2019 [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/5377
Diaz, M., Sistemas de información y su relación con el tiempo de respuesta a los clientes de Grupo Es Consultores, Morales, 2019 []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2022. http://hdl.handle.net/11458/5377
@misc{renati/1055640,
title = "Sistemas de información y su relación con el tiempo de respuesta a los clientes de Grupo Es Consultores, Morales, 2019",
author = "Diaz Guevara, Milagros del Pilar",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2022"
}
The present research report entitled "Information systems and their relationship with the response time to customers of Grupo Es Consultores, Morales, 2019", has as general objective to establish the relationship between information systems and the response time to customers of Grupo Es Consultores, Morales, 2019. An applied research was conducted, with a correlational research level, under a non-experimental design, where the population was 650 and the sample consisted of 114 customers, using the survey technique and the questionnaire as a data collection instrument, in addition, the Spearman's Rho statistical test was used. The main result was a bilateral significance value of less than 0.05 and a correlation coefficient of .804, which shows a considerable positive relationship between the study variables. Likewise, each variable was analyzed descriptively, where the information systems variable was rated as deficient in 45% and the response time variable was rated as low in 52%. It is concluded to accept the research hypothesis, which was: There is a significant relationship between the information systems and the response time to customers of Grupo ES Consultores, Morales, 2019.
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