Bibliographic citations
Cardenas, A., (2023). Evaluación de la calidad y la usabilidad en un software transaccional de ventas, caso de estudio SYSFACT [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/5012
Cardenas, A., Evaluación de la calidad y la usabilidad en un software transaccional de ventas, caso de estudio SYSFACT []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2023. http://hdl.handle.net/11458/5012
@mastersthesis{renati/1055398,
title = "Evaluación de la calidad y la usabilidad en un software transaccional de ventas, caso de estudio SYSFACT",
author = "Cardenas Garcia, Angel",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2023"
}
The transcendental objective of this research is to evaluate the quality and usability in use of the transactional sales software SYSFACT in Peruvian SMEs. Following an applied typology, a descriptive level and a cross-sectional non-experimental design, with a study population and sample, the quality assessment in use of the SYSFACT sales software was used, as a technique it resorted to observation and as an instrument an observation sheet regarding to the evaluation of the quality of use under the international standard ISO/IEC 25000 which allowed us to define the quality metrics in use, clarifying that the considerations of the level scales have been elaborated by the criteria of the present author under the supervision of specialists in The matter. The results show that the SYSFACT software has a value of 8.43/10 (8.43 out of 10), a value that positions it at the acceptable level with a satisfactory degree of satisfaction, presenting problems in the efficiency dimension. It was concluded that the SYSFACT software obtained a satisfactory level classification with a percentage score of 81% regarding the quality of use.
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