Bibliographic citations
Arevalo, S., Medina, E. (2023). Calidad de atención y nivel de satisfacción del usuario en el área de CRED, Centro de Salud Morales. 2023 [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/5531
Arevalo, S., Medina, E. Calidad de atención y nivel de satisfacción del usuario en el área de CRED, Centro de Salud Morales. 2023 []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2023. http://hdl.handle.net/11458/5531
@misc{renati/1055334,
title = "Calidad de atención y nivel de satisfacción del usuario en el área de CRED, Centro de Salud Morales. 2023",
author = "Medina Monteza, Elizabeth",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2023"
}
The objective of this research was to determine the relationship between the quality of care and the level of user satisfaction in the CRED área, Morales Health Center. 2023 The objective of this research was to determine the relationship between the quality of care and the level of user satisfaction in the CRED area, Morales Health Center. 2023. A basic methodology was presented, with a non-experimental, correlational design. The population consisted of 105 users and the sample consisted of 82 users attending the Morales Health Center; the survey was used as a technique, the instruments used were two questionnaires to relate the quality of care and the level of satisfaction, which were validated with the expert judgment technique and the reliability index was applied, obtaining a value of 0.901 and 0.881. The results showed a good level of 94% for the quality of care and a fair level of 6% for the satisfaction level variable, with a high level of 93% and a medium level of 7%. Finally, it was determined that there is a significant relationship between the quality of care and the level of user satisfaction in the CRED area, Morales Health Center. 2023; obtaining a p value < 0.05; likewise, the Spearman's Rho correlation was 0.885, this being a high positive correlation.
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