Bibliographic citations
Sanchez, E., Saucedo, Y. (2021). La calidad de servicio y su relación con la imagen corporativa de los clientes de la Ferretería y Acabados CASAMAR E.I.R.L, Tarapoto, año 2018 [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/4044
Sanchez, E., Saucedo, Y. La calidad de servicio y su relación con la imagen corporativa de los clientes de la Ferretería y Acabados CASAMAR E.I.R.L, Tarapoto, año 2018 []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2021. http://hdl.handle.net/11458/4044
@misc{renati/1055302,
title = "La calidad de servicio y su relación con la imagen corporativa de los clientes de la Ferretería y Acabados CASAMAR E.I.R.L, Tarapoto, año 2018",
author = "Saucedo Fernandez, Yabe",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2021"
}
The general objective of this research was to determine the relationship between service quality and corporate image of the hardware and finishing CASAMAR E.I.R.L, Tarapoto, 2018, the type of research was applied, the research design was non-experimental, it had a population of 756 and a sample of 248 customers, it had as a technique the survey and as an instrument the questionnaire, having as main results that sometimes there is a quality of service with 46%, as for the corporate image is given at the level of neither agree nor disagree with 36%, reaching the main conclusion that the quality of service are related to a (high level) with the corporate image in the hardware store and finishes CASAMAR E.I.R.L, Tarapoto, 2018. Indicating that better implementation of the quality of service in the company higher will be the level of corporate image.
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