Bibliographic citations
Alva, J., (2021). Implementación de un modelo basado en la tecnología Cloud Computing para mejorar la calidad de servicio de atención al cliente en la Asociación Financiera - Tarapoto [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/4034
Alva, J., Implementación de un modelo basado en la tecnología Cloud Computing para mejorar la calidad de servicio de atención al cliente en la Asociación Financiera - Tarapoto []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2021. http://hdl.handle.net/11458/4034
@misc{renati/1055250,
title = "Implementación de un modelo basado en la tecnología Cloud Computing para mejorar la calidad de servicio de atención al cliente en la Asociación Financiera - Tarapoto",
author = "Alva Cueva, Jino Luis",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2021"
}
The thesis entitled: Implementation of a model based on Cloud Computing technology to improve the quality of customer service at AFT; has as general objective, to improve the quality of customer service, and as specific objectives, to evaluate the quality of customer service, determine the influence of a model based on Cloud Computing technology and determine the model based on Cloud Computing technology to improve the quality of customer service at the Financial Association of Tarapoto. For its development, it was proposed to evaluate the current state of AFT's customer service quality, to implement a model based on Cloud Computing Technology in AFT's customer service quality, to determine the level of influence after implementing a model based on Cloud Computing Technology in AFT's customer service quality and the influence of the implementation of a model based on Cloud Computing Technology on AFT's customer service quality. For this purpose, methodologies referring to the Cloud Computing technology model and the techniques and instruments for data collection such as the survey, records and document analysis were used. The results revealed the low level of satisfaction regarding the quality of customer service, concluding that the implementation of a web software model that allows recording, storing, processing and displaying valuable customer information to provide quality customer service would lead to a positive impact.
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