Bibliographic citations
Celis, R., (2023). Gestión hospitalaria y la satisfacción del usuario externo en el Hospital Santa Gema – Yurimaguas, 2022 [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/5701
Celis, R., Gestión hospitalaria y la satisfacción del usuario externo en el Hospital Santa Gema – Yurimaguas, 2022 []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2023. http://hdl.handle.net/11458/5701
@mastersthesis{renati/1055179,
title = "Gestión hospitalaria y la satisfacción del usuario externo en el Hospital Santa Gema – Yurimaguas, 2022",
author = "Celis Grandez, Roy Rony",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2023"
}
hospital management and external user satisfaction at the Santa Gema Hospital - Yurimaguas, 2022. The objective of this research was to determine the relationship between hospital management and external user satisfaction at the Santa Gema Hospital - Yurimaguas, 2022. It was a basic research, with a quantitative approach, deductive method, correlational scope and non-experimental cross-sectional design. The sample consisted of 50 external users. The technique applied was the survey, while the instrument used was the questionnaire. The results show that there is a positive correlation between the hospital management planning dimension and external user satisfaction (Rho = 0.610). There is a positive correlation between the organization dimension of hospital management and external user satisfaction (Rho = 0.609). There is an average positive correlation between the integration dimension of hospital management and external user satisfaction (Rho = 0.644). There is a significant positive correlation between the hospital management leadership dimension and external user satisfaction (Rho = 0.752). There is a significant positive correlation between the control dimension of hospital management and external user satisfaction (Rho = 0.744). Finally, it was concluded that hospital management is positively and significantly related to external user satisfaction at the Santa Gema Hospital - Yurimaguas, 2022, with a correlation coefficient equal to 0.714 and a significance level equal to 0.000, which is inferior to the permitted margin of error.
This item is licensed under a Creative Commons License