Bibliographic citations
Valverde, J., (2022). Modelo de gobierno digital basado en Cobit 2019 y el valor público en la Universidad Nacional de San Martín [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/4543
Valverde, J., Modelo de gobierno digital basado en Cobit 2019 y el valor público en la Universidad Nacional de San Martín []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2022. http://hdl.handle.net/11458/4543
@phdthesis{renati/1055126,
title = "Modelo de gobierno digital basado en Cobit 2019 y el valor público en la Universidad Nacional de San Martín",
author = "Valverde Iparraguirre, Jorge Damian",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2022"
}
The general objective of this research was to develop a digital government model that allows the generation of public value at the Universidad Nacional de San Martín, which is based on the "Digital Government Law for Peru" and the COBIT 2019 framework. It is a basic research, its design is non-experimental and propositional, and it had a study sample of 188 administrative employees of the institution, who participated in the data collection through a survey. Regarding the objective of evaluating the current situation of digital government, a detailed description of IT at UNSM was made. With respect to the objective of evaluating the public value in its aspect of efficiency and effectiveness, information was obtained through a highly reliable questionnaire which reached a Cronbach's alpha of 0. 87, through which it was found that 61% of the respondents stated that the efficiency dimension in the University is at a low level, the same happens in the effectiveness dimension where 51% of the employees state that it is at a low level and consequently the public value variable is at a low level with 60. This demonstrates that the University is not giving the expected public value to the public administration as well as to the continuous improvement of the services. Based on this, a model consisting of seven stages was proposed, which was validated with the Delphi statistical technique, where experts rated the model as quite adequate in two criteria and very adequate in six criteria, with an 80% consensus.
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