Bibliographic citations
Barrera, K., (2021). Percepción del proceso de referencia y la satisfacción de los usuarios del hospital II de Essalud Tarapoto, 2018 [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/4279
Barrera, K., Percepción del proceso de referencia y la satisfacción de los usuarios del hospital II de Essalud Tarapoto, 2018 []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2021. http://hdl.handle.net/11458/4279
@misc{renati/1054778,
title = "Percepción del proceso de referencia y la satisfacción de los usuarios del hospital II de Essalud Tarapoto, 2018",
author = "Barrera Rengifo, Kenyi",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2021"
}
The research entitled "Perception of the referral process and user satisfaction of the Hospital II ESSALUD Tarapoto, 2018." had as general objective to determine the relationship between the perception of the referral process in the user satisfaction of the Hospital II ESSALUD Tarapoto, year 2018. The type of study applied, the research design is non-experimental, likewise, the research had a study sample of 385 users of the referred care service, which were used as data collection surveys for both variables, which were applied to what the sample stipulates. Thus, the following conclusion can be arrived at: the relationship between both variables was evidenced, since the "p" value (Significance value = 0.00) obtained is less than 0.05. Likewise, since the "r" value is 0.874, it indicates a significant correlation, so the alternative hypothesis is accepted. At the same time, it is concluded that the variable perception of the referral process is bad in 43%, being the most prevalent, while 38% of the users rated the variable user satisfaction as a low level
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