Bibliographic citations
Rios, T., Gonzales, S. (2024). El liderazgo y su implicancia en la gestión integrada de clientes en la empresa SAETA E.I.R.L. de Tarapoto, 2020 [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/5961
Rios, T., Gonzales, S. El liderazgo y su implicancia en la gestión integrada de clientes en la empresa SAETA E.I.R.L. de Tarapoto, 2020 []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2024. http://hdl.handle.net/11458/5961
@misc{renati/1054498,
title = "El liderazgo y su implicancia en la gestión integrada de clientes en la empresa SAETA E.I.R.L. de Tarapoto, 2020",
author = "Gonzales Pinedo, Segundo",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2024"
}
"Leadership and its implication in the integrated management of clients in the company SAETA E.I.R.L. of Tarapoto, 2020". The purpose of this research was to study leadership and its implication in integrated customer management. Leadership was analyzed as the first variable, taking into account the dimensions and indicators for a better understanding of the results, and integrated customer management as the second variable. The general objective was to determine the leadership and its implication in the integrated management of clients in the company SAETA EIRL of Tarapoto, 2020, and the dimensions with their respective indicators were also taken into account, which allowed better results to be obtained in the investigation. A sample of 186 customers was used, the study was applied, causal correlational and with a non-experimental design, the survey and the questionnaire were applied, which was elaborated taking into account the two variables with questions related to each dimension and indicators; this allowed to analyze the specific objectives and to determine the general objective of the study. Finally, with the application of Pearson's Rho statistic, the correlation of positive significance between the two variables was determined, accepting the alternative hypothesis and rejecting the null hypothesis.
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