Bibliographic citations
Flores, M., (2019). Influencia del programa de gestión de personal en la calidad de servicio que brinda el hospital Essalud Tarapoto periodo 2017-2018 [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/4511
Flores, M., Influencia del programa de gestión de personal en la calidad de servicio que brinda el hospital Essalud Tarapoto periodo 2017-2018 []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2019. http://hdl.handle.net/11458/4511
@misc{renati/1054411,
title = "Influencia del programa de gestión de personal en la calidad de servicio que brinda el hospital Essalud Tarapoto periodo 2017-2018",
author = "Flores Acuña, Melvin Lloni",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2019"
}
The present research entitled "Influence of the Personnel Management Program on the quality of service provided by the Hospital EsSalud Tarapoto period 2017-2018", is an applied type research, based on a quantitative approach, and was performed with the participation of the assistance and administrative collaborators of the aforementioned health center, for which, the main objective was to determine to what extent the personnel management program improved the quality of the services provided by the social health insurance (EsSalud) in the city of Tarapoto. For this purpose, the inclusion selection technique was used, in which all employees were invited to participate in the different activities. However, since there were inconveniences in the schedules for the participation of employees, the exclusion selection technique was chosen, where the sample amounted to 20 employees, to whom the entry and exit test was applied in order to determine the weaknesses that exist in the institution and to propose the application of the personnel management program. The results obtained in the output test show an improvement in the four dimensions of the study, unlike the results obtained in the input test; therefore, the application of the personnel management program in the social health insurance (EsSalud) in the city of Tarapoto-San Martín is of utmost importance. The most important conclusion is that the impact of the personnel management program on the quality of the services provided by Es Salud in the city of Tarapoto represents an alternative to improve the treatment of the insured, improving the performance of workers by 66%.
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