Bibliographic citations
Anchiraico, R., Linares, C. (2025). Análisis de la rotación de personal en el área de sepelio de LA COMPAÑÍA y su influencia en la productividad y eficiencia comercial [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/683879
Anchiraico, R., Linares, C. Análisis de la rotación de personal en el área de sepelio de LA COMPAÑÍA y su influencia en la productividad y eficiencia comercial [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2025. http://hdl.handle.net/10757/683879
@misc{renati/1053481,
title = "Análisis de la rotación de personal en el área de sepelio de LA COMPAÑÍA y su influencia en la productividad y eficiencia comercial",
author = "Linares Canales, Charly Ralph",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2025"
}
The present study aims to analyze and examine staff turnover in the funeral services department of the Company and its effects on achieving commercial objectives. It highlights that frequent turnover, particularly among junior agents, generates additional costs; impacts productivity; decreases team cohesion; and undermines overall sales effectiveness. To address this challenge, strategies are proposed to optimize recruitment and training processes; strengthen the leadership skills of supervisors; implement measures for talent retention; and foster professional development. These solutions aim to create an environment that promotes team commitment and stability, enhancing their ability to achieve expected results. It concludes that efficient talent management, combined with well-structured leadership and the rational use of resources, can minimize the effects of staff turnover; foster a positive work environment; and increase long-term commercial competitiveness.
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