Bibliographic citations
López, G., (2024). Calidad de la prestación de los servicios de saneamiento y satisfacción del usuario de la empresa SEDALIB – año 2020 [Universidad Nacional de Trujillo]. https://hdl.handle.net/20.500.14414/21190
López, G., Calidad de la prestación de los servicios de saneamiento y satisfacción del usuario de la empresa SEDALIB – año 2020 []. PE: Universidad Nacional de Trujillo; 2024. https://hdl.handle.net/20.500.14414/21190
@phdthesis{renati/1050485,
title = "Calidad de la prestación de los servicios de saneamiento y satisfacción del usuario de la empresa SEDALIB – año 2020",
author = "López Moncada, Gloria Victoria",
publisher = "Universidad Nacional de Trujillo",
year = "2024"
}
Among the services necessary for society, one of the most important is water, considered a public resource and key to development. Due to the pandemic, new concerns have arisen among water and sanitation service providers; Their obligations, in addition to providing services, must be aimed at offering users quality services. The objective of this study was to determine the relationship between the quality of the sanitation service provided by the company Sedalib S.A and user satisfaction. It was quantitative, non-experimental, transversal and correlational. Two instruments were used: “Service Quality Questionnaire and SERVQUAL”. The population was made up of 186,596 active water connections and the sample was made up of 384 active connection holders. It was demonstrated that there is a positive relationship between the quality of the service provided by SEDALIB and user satisfaction, with the degree of correlation established being of a moderate level.
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