Bibliographic citations
Romero, J., (2024). Influencia de la calidad del servicio en la satisfacción del cliente de un centro veterinario de Cajamarca, 2022 [Universidad Nacional de Trujillo]. https://hdl.handle.net/20.500.14414/22259
Romero, J., Influencia de la calidad del servicio en la satisfacción del cliente de un centro veterinario de Cajamarca, 2022 []. PE: Universidad Nacional de Trujillo; 2024. https://hdl.handle.net/20.500.14414/22259
@mastersthesis{renati/1048265,
title = "Influencia de la calidad del servicio en la satisfacción del cliente de un centro veterinario de Cajamarca, 2022",
author = "Romero Vásquez, José Wilbert",
publisher = "Universidad Nacional de Trujillo",
year = "2024"
}
The investigation sought to assess the degree of influence that has been manifested in terms of the quality of the service in reference to the satisfaction of the client of the Mundo Animal Veterinary Center. The methodology was non-experimental, considering the use of high confidence instruments, where information has been collected from a total of 90 clients of the entity under study. The results have shown that there was a significant influence between the study variables, where the assessment of the Pearson coefficient has been established, with which the value reached was 0.986, where the positive behavior that has been maintained has been confirmed. . Given the information presented, it has been concluded that the manager of the entity has exposed the need to establish improvements in terms of the quality of the service offered, in order to compensate the needs of customers.
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