Bibliographic citations
Salinas, G., (2023). Influencia de la calidad del servicio de datos de Telefónica del Perú – Zonal Trujillo, en la satisfacción del cliente [Universidad Nacional de Trujillo]. https://hdl.handle.net/20.500.14414/20558
Salinas, G., Influencia de la calidad del servicio de datos de Telefónica del Perú – Zonal Trujillo, en la satisfacción del cliente []. PE: Universidad Nacional de Trujillo; 2023. https://hdl.handle.net/20.500.14414/20558
@mastersthesis{renati/1044216,
title = "Influencia de la calidad del servicio de datos de Telefónica del Perú – Zonal Trujillo, en la satisfacción del cliente",
author = "Salinas León, Gilmer Miniano",
publisher = "Universidad Nacional de Trujillo",
year = "2023"
}
For the development and completion of this research, we begin by doing an analysis systemic of the operation of the Data Network of the Trujillo Zone, using as initial methodology a statistical analysis of the occurrences of failures, cuts or microcuts in the data service, network unavailability, delays, loss of traffic packets; as well as an approach from the point of view of customer satisfaction. The objectives were set, we improved the response levels of transport links of the terminals, distributors and concentrators, we managed to obtain the availability index of the network at 99.997%; resulting in high data traffic without packet loss. We also suggest changing the work methods of collaborators, applying new research techniques, such as agile methodologies, optimize processes in the technique in order to minimize downtime or time that does not add value to the customer. Once our work is completed, we present the results for study and evaluation by the higher levels of the company.
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