Bibliographic citations
Ruiz, D., Velezmoro, R. (2021). Relación entre la comunicación interna y la productividad laboral del personal administrativo del Servicio de Administración de Inmuebles Municipales de Trujillo - SAIMT, 2021 [Tesis, Universidad Nacional de Trujillo]. https://hdl.handle.net/20.500.14414/17731
Ruiz, D., Velezmoro, R. Relación entre la comunicación interna y la productividad laboral del personal administrativo del Servicio de Administración de Inmuebles Municipales de Trujillo - SAIMT, 2021 [Tesis]. PE: Universidad Nacional de Trujillo; 2021. https://hdl.handle.net/20.500.14414/17731
@misc{renati/1043713,
title = "Relación entre la comunicación interna y la productividad laboral del personal administrativo del Servicio de Administración de Inmuebles Municipales de Trujillo - SAIMT, 2021",
author = "Velezmoro Malaver, Raquel Milagros",
publisher = "Universidad Nacional de Trujillo",
year = "2021"
}
The objective of this research was to determine the relationship between internal communication and labor productivity of the administrative staff of the Administrative Service of Municipal Properties of Trujillo - SAIMT. The research was carried out under a quantitative approach, with a non-experimental, cross-sectional and correlational design. For data collection, two multiple response questionnaires were used, one for each variable to be studied; The first questionnaire consists of 15 items grouped in three dimensions of the Internal Communication variable (ascending, descending and horizontal); the second consists of 26 items for the Labor Productivity variable (dimensions: efficiency, efficacy, effectiveness). Both instruments were duly validated, and present high reliability. The methods of analysis and synthesis, in addition to induction and deduction, were also applied. The sample consisted of all SAIMT workers (50). It has been shown that there is a relationship between internal communication and labor productivity, in the personnel of the Administrative Service of Municipal Real Estate of Trujillo (SAIMT), in the year 2021. The results, after the application of the questionnaires, show that the communication internal is not perceived among workers with a high level, and that the majority recognize its low level in this public institution. Labor productivity in the SAIMT is, in the majority of workers, of a low level, which coincides with the level of internal communication identified. The results of the present study coincide with the antecedents and authors reviewed, where a correlation was also identified between the variables internal communication and labor productivity.
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