Bibliographic citations
Agreda, E., (2021). Calidad de atención del servicio emergencia del Hospital Víctor Lazarte y su influencia en la percepción sociocultural de los pacientes, distrito Trujillo-año 2019 [Universidad Nacional de Trujillo]. https://hdl.handle.net/20.500.14414/20657
Agreda, E., Calidad de atención del servicio emergencia del Hospital Víctor Lazarte y su influencia en la percepción sociocultural de los pacientes, distrito Trujillo-año 2019 []. PE: Universidad Nacional de Trujillo; 2021. https://hdl.handle.net/20.500.14414/20657
@misc{renati/1043488,
title = "Calidad de atención del servicio emergencia del Hospital Víctor Lazarte y su influencia en la percepción sociocultural de los pacientes, distrito Trujillo-año 2019",
author = "Agreda Rodríguez, Eliana Leticia",
publisher = "Universidad Nacional de Trujillo",
year = "2021"
}
ABSTRACT The present research aims to explain the influence of the quality of care provided by the adult emergency service of the Víctor Lazarte Echegaray hospital in the Trujillo district on the sociocultural perception of patients who attended as users of the health service due to a situation of emergency during the month of March to May of the year 2019. Interest in studies on the quality of health services has not been alien to the field of health sciences, it has been transferred to disciplinary fields such as the social sciences among them the anthropology of health that has been introduced with the interest of covering the sociocultural aspects around the health problem and among them the quality of the service is offered. For the purpose that it pursues, the research is of an applied type, it is oriented to the discussion of a conjunctural problem and proposes solutions to this problem related to the health service with an intercultural and humanitarian approach; and according to the analysis and scope of its results, it is explanatory. The techniques applied were the documentary analysis and review of organizational and protocol documents such as the EsSalud institutional strategic plan, the emergency service care protocol, EsSalud organization and functions regulations and the 120 accessibility standard, a survey aimed at personnel. health and patient users of the hospital; and for the data analysis the ethnographic-ethnological method, inductive-deductive method, analytical-synthetic method and the statistical method were used. The sample was made up of 50 patient users who attended the adult emergency service of the Víctor Lazarte Echegaray hospital in the Trujillo district in 2019; it is non-probabilistic, of an intentional nature, that meets age criteria (45 to 65 years).
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