Bibliographic citations
Ramos, G., (2021). Gestión educativa y calidad de servicio en el Instituto Superior Pedagógico Especial María Madre, Callao [Universidad Nacional de Educación Enrique Guzmán y Valle]. https://repositorio.une.edu.pe/handle/20.500.14039/6388
Ramos, G., Gestión educativa y calidad de servicio en el Instituto Superior Pedagógico Especial María Madre, Callao []. PE: Universidad Nacional de Educación Enrique Guzmán y Valle; 2021. https://repositorio.une.edu.pe/handle/20.500.14039/6388
@mastersthesis{renati/1023760,
title = "Gestión educativa y calidad de servicio en el Instituto Superior Pedagógico Especial María Madre, Callao",
author = "Ramos Reyes, Guillermina Maxima",
publisher = "Universidad Nacional de Educación Enrique Guzmán y Valle",
year = "2021"
}
The research had as objective to determine the relationship between educational management and quality service at Special Pedagogical Higher Institute Maria Madre from Callao, year 2020. The study was focused on quantitative basis, basic type, the design was no experimental because the variables were manipulated by the researcher and the transversal cut was considered. The research was classified as deductive hipotetical. A descriptive correlational inquiry was used. The technic employed to get the information we needed was the survey and the tool was a questionary that was validated through expert judgement, and it was determine its reliability by Alpha of Cronbach, a high reliability was obtained. Besides, as the descriptive result the 43,2% of the sample showed that educational management was in appropriate level, on the other hand, the 20,8% indicated that quality service was in appropriate level. The main conclusión was that exist a significant correlation, because the Rho of Spearman, with value 0,627, indicates a moderate positive correlation, with a p-value of 0,000 witch is lower than the p = 0,05 then exists a significant relationship between the educational management and quality service.
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